Mountain Guest Services Supervisor - Winter Season

Aramark; California; On-site; USD 26,000 - 37,000; Full time

Job summary

Aramark's Badger Pass Ski Area in Yosemite National Park is seeking a Mountain Operations Supervisor to oversee Guest Services and coordinate staff for a seamless guest experience. Under the direction of the Guest Service Manager, you will supervise front desk operations, train team members, handle reservations, and ensure safety and service standards across the conference center.

The position pays $23.00 hourly and is seasonal.

Qualifications

• Requires a positive attitude, strong work ethic, and commitment to world-class service.
• Experience in all facets of providing guest services.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Two years in hospitality or similar duties as Guest Services or Concierge supervisor preferred.
• Must be able to read, write, and clearly speak English; PPE may be required.

Responsibilities

• Supervises Guest Services Support Staff in 24/7 coverage.
• Coordinates registration functions and transportation for guests.
• Trains Front Desk/Concierge personnel per Aramark programs.
• Oversees front desk and concierge tasks to ensure world class service.
• Check in/out functions; manage Lobby Ambassador Program.
• Guest orientation of local area and conference center facilities.
• Coordinate reservations for guest transportation.
• Utilize property management system; night audit familiarity.
• Assist guests and follow up on concerns promptly.
• Manage supplies, restocks, and safe deposit boxes.
• Open/close staff cashier banks; design training programs.
• Communicate with all departments for seamless guest experience.
• Establish and follow emergency procedures; other duties as assigned.

Skills

Guest services

Leadership

Communication

Organizational skills

English proficiency

Team supervision

Tools

Personal computers

Job description

Aramark's Badger Pass Ski Area in Yosemite National Park is seeking a Mountain Operations Supervisor to oversee Guest Services and coordinate staff for a seamless guest experience. Under the direction of the Guest Service Manager, you will supervise front desk operations, train team members, handle reservations, and ensure safety and service standards across the conference center.

The position pays $23.00 hourly and is seasonal.