Ski Area Guest Services Supervisor — Yosemite

Aramark; California; On-site; USD 26,000 - 37,000; Full time

Job summary

Aramark is seeking a Rental Shop Supervisor for Badger Pass Ski Area in Yosemite National Park. The role oversees Guest Services, supervises staff, coordinates registrations and transportation, and ensures a world-class guest experience in a dynamic winter environment.

You will train Front Desk/Concierge personnel, manage daily operations, and implement safety and service standards. The position may require flexible hours among a seasonal team.

Qualifications

• Positive attitude and strong work ethic.
• Commitment to providing world-class service.
• Experience in guest services is preferred.
• Ability to read, write, and speak English clearly.
• Comfort with using computers and software in a guest-services environment.
• Willingness to learn and train staff.

Responsibilities

• Supervises Guest Services Support Staff with 24/7 coverage.
• Coordinates guest registration and transportation.
• Trains Front Desk/Concierge staff per Aramark programs.
• Oversees front desk and concierge tasks for check-in/out, lobby, guest orientation and communications.
• Assists guests and follows up on concerns promptly.
• Maintains and restocks supplies as needed.
• Issues and monitors safe deposit boxes.
• Opens/closes cashier banks.
• Designs and implements staff training on daily duties, safety and policies.
• Manages ordering, storage and inventory of supplies.
• Coordinates with other departments for a seamless guest experience.
• Implements and follows emergency procedures.
• Performs other duties as assigned by Guest Services Manager.

Skills

Customer service

English proficiency

Hospitality experience

Leadership

Organizational skills

PC skills

Team coordination

Job description

Aramark is seeking a Rental Shop Supervisor for Badger Pass Ski Area in Yosemite National Park. The role oversees Guest Services, supervises staff, coordinates registrations and transportation, and ensures a world-class guest experience in a dynamic winter environment.

You will train Front Desk/Concierge personnel, manage daily operations, and implement safety and service standards. The position may require flexible hours among a seasonal team.