Yosemite Dining Room & Guest Services Lead

Aramark; California; Presencial; USD 28.000 - 40.000; Jornada completa

Descripción de la vacante

Aramark is hiring a Dining Room Supervisor at Yosemite Valley Lodge in Yosemite National Park, CA. This on-site role oversees Guest Services operations, coordinates conference center services, and ensures a world-class guest experience.

You will supervise front desk and concierge staff, train teams, manage registrations and transportation, and enforce safety procedures. Candidates should have hospitality experience, strong leadership and communication skills, and a customer-focused mindset.

Formación

• Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
• A strong knowledge of personal computers is essential.
• Experience in all facets of providing guest services.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor.
• Must be able to read, write, and clearly speak English

Responsabilidades

• Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
• Coordinates registration functions and transportation for all guests.
• Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
• Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas: Check in/out, Lobby Ambassador Program, guest orientation, PBX operation, guest mail, special deliveries, and reservations.
• Assisting all guests in any way possible including following up on guest concerns in a timely manner.
• Maintaining a limited supply of sundries and restocks as necessary.
• Issuing and monitoring safe deposit boxes, opening and closing of support staff cashier banks.
• Design and implement training programs to ensure staff are well-versed in daily job functions, safety awareness, and Aramark policies.
• Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
• Communicate closely with all departments to ensure a seamless guest experience.
• Establish, implement, and follow all emergency procedures.
• Perform any or all other duties as assigned by Guest Services Manager

Conocimientos

Guest services

Leadership

Communication skills

Computer skills

English proficiency

Descripción del empleo

Aramark is hiring a Dining Room Supervisor at Yosemite Valley Lodge in Yosemite National Park, CA. This on-site role oversees Guest Services operations, coordinates conference center services, and ensures a world-class guest experience.

You will supervise front desk and concierge staff, train teams, manage registrations and transportation, and enforce safety procedures. Candidates should have hospitality experience, strong leadership and communication skills, and a customer-focused mindset.