Guest Services Supervisor — 24/7 Experience Leader

Aramark Correctional Services; Los Angeles (CA); On-site; USD 30,000 - 52,000; Full time

Job summary

Aramark Guest Services Supervisor in Los Angeles (conference center) oversees a 24/7 Guest Services operation, coordinating registration, transportation, and world-class service for guests. Trains Front Desk/Concierge staff and ensures smooth daily operations using the property management system and PBX.

The role demands hospitality experience, leadership, and strong English communication. It includes coordinating staff, guest orientation, emergency procedures, and close collaboration with other

Qualifications

• Requires a positive attitude and commitment to world-class service.
• Strong knowledge of personal computers.
• Experience in all facets of providing guest services.
• Ability to lead, motivate, and communicate effectively.
• Strong organizational abilities.
• Two years in hospitality or similar environment preferred.
• Must read/write/speak English.

Responsibilities

• Supervises Guest Services Support Staff 24/7 coverage.
• Coordinates registration and transportation for guests.
• Trains Front Desk/Concierge staff per Aramark programs.
• Oversees front desk/concierge tasks for world-class service.
• Handles check-in/check-out, lobby ambassador program, guest orientation, and PBX.
• Manages guest mail, messages, and special deliveries.
• Coordinates reservations for guest transportation.
• Uses property management system; familiar with night audit.
• Assists guests and follows up on concerns timely.
• Maintains supplies; issues safe deposit boxes; cash handling.
• Designs and implements staff training; ensures safety and policy compliance.
• Orders and inventories supplies; liaises with departments; emergency procedures.

Skills

Guest services experience

Leadership

Communication

English proficiency

Customer service

Computer literacy

Education

Two years hospitality experience

Tools

PBX operation

Property management system

Training program development

Job description

Aramark Guest Services Supervisor in Los Angeles (conference center) oversees a 24/7 Guest Services operation, coordinating registration, transportation, and world-class service for guests. Trains Front Desk/Concierge staff and ensures smooth daily operations using the property management system and PBX.

The role demands hospitality experience, leadership, and strong English communication. It includes coordinating staff, guest orientation, emergency procedures, and close collaboration with other