Guest Services Lead: 24/7 Front Desk & Concierge

Aramark Correctional Services; Potomac (MD); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement savings

Paid time off

Job summary

Aramark Guest Services is seeking a Supervisor to oversee the conference center's Guest Services Department. You will coordinate registration, transportation, and staff training to ensure a positive guest experience.

The role requires leadership, strong communication, and hospitality experience to deliver world-class service 24/7 at the site. Applicants should be fluent in English and able to manage multiple tasks with excellence.

Qualifications

• Must have a positive attitude, strong work ethic, and commitment to providing world-class service.
• Proficient with personal computers and standard software.
• Experience in all facets of guest services.
• Ability to lead, motivate, and communicate effectively with others.
• Strong organizational abilities are essential.
• Preferably two years in hospitality services or a similar supervisor role.
• Must be able to read, write, and clearly speak English.

Responsibilities

• Supervises Guest Services staff providing 24/7 coverage.
• Coordinates registration and transportation for all guests.
• Trains Front Desk/Concierge personnel per Aramark programs.
• Oversees front desk tasks to ensure world-class service.
• Manages lobby ambassador program and guest orientation.
• Handles telephone service, guest mail, and deliveries.
• Coordinates guest transportation reservations and PMS usage.
• Implements daily training and safety procedures.

Skills

Positive attitude

Strong work ethic

PC proficiency

Guest services experience

Leadership & communication

Organizational skills

Hospitality supervisor experience

English proficiency

Job description

Aramark Guest Services is seeking a Supervisor to oversee the conference center's Guest Services Department. You will coordinate registration, transportation, and staff training to ensure a positive guest experience.

The role requires leadership, strong communication, and hospitality experience to deliver world-class service 24/7 at the site. Applicants should be fluent in English and able to manage multiple tasks with excellence.