Guest Experience Specialist - 24/7 Front Desk (No-Tip)

University of California - Los Angeles (UCLA); Los Angeles (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

University of California - Los Angeles (UCLA) is seeking a Guest Services Agent for the Luskin Conference Center front desk. You will welcome guests, manage check-ins/outs, and handle inquiries with a friendly, detail-oriented approach.

The role requires 1+ year of in-person customer service, proficiency with Microsoft Office and PM software, and strong written and spoken English. Evening, weekend, and overtime shifts apply as needed.

Qualifications

• 1+ years in-person customer service (required).
• Experience in hotel or hospitality preferred.
• Experience in a university setting preferred.
• Proficient with standard business software and property management software.
• Ability to communicate in English, in writing and speaking.
• Ability to write clear business correspondence.
• Ability to engage respectfully with diverse guests and colleagues.
• Ability to work independently with good judgment.
• Ability to prioritize and manage fluctuating workloads.
• Experience with cash handling and recording transactions.
• Demonstrated ability to operate electronic cash registers.
• Demonstrated ability to maintain accurate records.
• Remain calm during guest dissatisfaction.

Responsibilities

• Operate the 24-hour front desk and be the primary guest contact.
• Ensure a seamless, memorable experience from arrival to departure.
• Handle guest inquiries, requests, and issues professionally.
• Maintain records and manage daily front desk operations.
• Process transactions and assist with cash handling per policy.

Skills

Customer service

Written & verbal English

Guest interaction

Cash handling

Tools

Microsoft Office Suite

Property management software

Job description

University of California - Los Angeles (UCLA) is seeking a Guest Services Agent for the Luskin Conference Center front desk. You will welcome guests, manage check-ins/outs, and handle inquiries with a friendly, detail-oriented approach.

The role requires 1+ year of in-person customer service, proficiency with Microsoft Office and PM software, and strong written and spoken English. Evening, weekend, and overtime shifts apply as needed.