Guest Services Supervisor

Sales Match; Scottsdale (AZ); Remote; USD 26,174 - 34,440; Full time

Benefits offered by this job

Health, dental, and vision insurance options

Paid time off and holiday pay

Employee discounts on accommodations

Professional development opportunities

Job summary

A hospitality management company is looking for a Remote Guest Services Supervisor to lead the front desk team and ensure excellent guest experiences. The ideal candidate will have at least 2 years of supervisory experience in hospitality, strong communication skills, and a focus on service excellence. Responsibilities include managing daily operations, addressing guest inquiries, and training new team members. Competitive pay and benefits offered, including health insurance and paid time off.

Qualifications

• 2+ years of supervisory experience in hospitality or customer service.
• Strong communication skills and problem-solving abilities.
• Ability to train and onboard new staff.

Responsibilities

• Supervise front desk staff and ensure smooth operations.
• Address guest inquiries and complaints promptly.
• Coordinate with housekeeping and maintenance departments.

Skills

Communication

Problem-solving

Organizational skills

Leadership

Guest satisfaction

Education

High school diploma or equivalent

Degree in Hospitality Management (preferred)

Tools

Hotel management systems

Job description

Job Title

Remote Guest Services Supervisor

Hourly Pay

$19 - $25/hour

Summary

We are looking for a motivated Guest Services Supervisor to lead our front-line team, ensuring excellent guest experiences. In this role, you will oversee daily operations at the front desk, manage guest concerns, and coordinate with other departments. If you’re passionate about hospitality and exceptional service, apply today!

Key Responsibilities

• Supervise front desk staff and ensure smooth operations with high service standards
• Address guest inquiries, complaints, and requests promptly, ensuring satisfaction
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Train and onboard new team members, ensuring compliance with policies and procedures
• Monitor front desk activities, ensuring smooth check-ins, check-outs, and reservations
• Maintain guest records, ensuring privacy and accuracy in billing, preferences, and special requests

• Resolve escalated issues with professionalism and empathy

• Assist with scheduling and delegating responsibilities for proper coverage
• Maintain a clean, welcoming front desk area

Qualifications

• High school diploma or equivalent required; degree in Hospitality Management preferred

• 2+ years of supervisory experience in hospitality or customer service

• Strong communication, problem-solving, and organizational skills

• Ability to lead and create a positive work environment

• Focus on guest satisfaction and service excellence

• Comfortable with hotel management systems and software

• Ability to handle tasks calmly in a fast-paced setting

Benefits

• Competitive pay: $19 - $25/hour

• Health, dental, and vision insurance options

• Paid time off and holiday pay

• Employee discounts on accommodations and services

• Training and professional development opportunities