Guest Service Agent

Sales Match; Reno (NV); Remote; USD 20,664 - 28,929; Part time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and sick leave

Employee discounts on accommodations

Job summary

A hospitality company is seeking a Remote Guest Service Agent to provide exceptional customer service from check-in to check-out. The role requires excellent communication skills and the ability to multitask in a fast-paced environment. Previous experience in customer service is preferred. Employees enjoy competitive pay, health insurance, and paid time off. If you are enthusiastic about creating positive guest experiences, apply now!

Qualifications

• Customer service experience, ideally in hospitality.
• Basic computer skills.

Responsibilities

• Welcome guests warmly upon arrival.
• Check guests in and out, ensuring accurate information.
• Address guest inquiries about services and amenities.
• Resolve guest complaints or concerns efficiently.
• Assist with reservations and cancellations.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to multitask in a fast-paced environment

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Job Title: Remote Guest Service Agent
Hourly Pay: $15 - $21/hour

Summary:

We are looking for a friendly and enthusiastic Guest Service Agent to join our team! In this role, you will provide exceptional customer service by assisting with check-ins, check-outs, and addressing inquiries or concerns. If you are passionate about hospitality and enjoy creating positive guest experiences, we want you on our team.

Job Responsibilities:

Welcome guests warmly upon arrival

Check guests in and out, ensuring accurate information

Address guest inquiries about services, amenities, and local attractions

Resolve guest complaints or concerns efficiently, ensuring satisfaction

Assist with reservations, updates, and cancellations

Maintain a clean, organized front desk area

Coordinate with housekeeping, maintenance, and other departments

Answer phone calls and respond to emails promptly

Process payments and provide accurate billing statements

• Handle guest requests like wake-up calls, transportation, or special accommodations

Qualifications:

High school diploma or equivalent required

Previous customer service experience, ideally in hospitality

Excellent communication and interpersonal skills

Strong problem-solving abilities with a customer-first mindset

Ability to multitask in a fast-paced environment

• Basic computer skills and hotel management software experience preferred
• Ability to maintain professionalism and a positive attitude

Competitive pay: $15 - $21/hour

Health, dental, and vision insurance plans

Paid time off and sick leave

Employee discounts on accommodations and services