Guest Service Supervisor

Double Star Hospitality LLC; Mount Juliet (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Double Star Hospitality LLC is seeking a Customer-focused Guest Service Supervisor to join our team in Mount Juliet, Tennessee. The role involves supervising front desk staff, ensuring exceptional customer service, and maintaining operational standards to enhance guest satisfaction.

Candidates should have previous hospitality experience, strong communication skills, and the ability to handle various customer interactions with care and professionalism.

Join us to build a rewarding career in hospitality!

Qualifications

• Prior experience in the hospitality industry.
• Strong communication skills.
• Ability to handle customer service issues.

Responsibilities

• Supervise front desk staff and ensure high standards.
• Respond to and resolve guest concerns.
• Coordinate with hotel departments to maintain guest satisfaction.
• Build rapport with guests and anticipate their needs.
• Maintain accurate registration and payment records.

Skills

Customer service

Communication

Problem-solving

Team leadership

Education

High school diploma/GED

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.

The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.

Responsibilities

• Supervise front desk staff
• Respond to guest concerns and resolve them appropriately
• Coordinate with other departments within the hotel to ensure guest satisfaction
• Anticipate the needs of guests and build rapport
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Maintain accurate records of registration and payment information

Qualifications

• High school diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment