Guest Services Coordinator

Sales Match; Omaha (NE); Remote; USD 23,419 - 31,684; Part time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and sick leave

Employee discounts on services and stays

Job summary

A hospitality service provider is seeking a Remote Guest Services Coordinator to ensure guests have a seamless experience. This role involves welcoming guests, coordinating activities, and addressing inquiries in a timely manner. Ideal candidates will have at least 13 years of customer service experience, excellent communication skills, and knowledge of hotel management systems. Competitive hourly pay of $17 - $23, along with benefits like health insurance and paid time off, are offered.

Qualifications

• 13 years of experience in customer service or hospitality.
• Calm under pressure with a guest-first approach.
• Familiarity with local attractions is a plus.

Responsibilities

• Welcome guests and assist with check-ins and check-outs.
• Coordinate guest activities and make reservations.
• Address guest inquiries and resolve concerns quickly.

Skills

Excellent communication

Multitasking

Organizational skills

Proactive customer service

Education

High school diploma or equivalent

Degree in Hospitality or related field

Tools

Hotel management systems

Reservation software

Job description

Guest Services Coordinator

Job Title: Remote Guest Services Coordinator

Hourly Pay: $17 - $23/hour

We’re looking for a service‑minded Remote Guest Services Coordinator to ensure guests enjoy a smooth and memorable experience from arrival to departure. You’ll handle reservations, assist with special requests, coordinate guest activities, and act as a liaison between departments to meet every need. If you thrive in hospitality and love delivering exceptional service, we want to hear from you.

Job Responsibilities

• Welcome guests and assist with check‑ins, check‑outs, and service requests.
• Coordinate guest activities and make reservations for dining, tours, and local attractions.
• Provide information on hotel amenities and area highlights.
• Address guest inquiries and resolve concerns quickly and professionally.
• Collaborate with departments such as housekeeping and concierge to fulfill requests.
• Maintain accurate guest records and preferences to deliver personalized service.
• Organize special experiences such as VIP treatments and celebrations.
• Manage guest amenities and ensure all requests are handled efficiently.
• Keep shared digital spaces and communication organized and up‑to‑date.

Qualifications

• High school diploma or equivalent required; degree in Hospitality or related field preferred.
• 13 years of experience in customer service or hospitality.
• Excellent communication, multitasking, and organizational skills.
• Calm under pressure with a proactive, guest‑first approach.
• Proficiency in hotel management systems and reservation software.
• Positive, professional demeanor and a collaborative spirit.
• Familiarity with local attractions is a plus.

Benefits

• Competitive pay: $17 - $23/hour.
• Health, dental, and vision insurance.
• Paid time off and sick leave.
• Employee discounts on services and stays.
• Career development and advancement opportunities.