Guest Service Supervisor

Double Star Maryland Heights Llc; Maryland Heights (MO); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Double Star Maryland Heights Llc is seeking a Guest Service Supervisor to enhance customer experience. This role involves greeting guests, overseeing front desk operations, and ensuring the staff delivers exceptional service. The ideal candidate will have a background in hospitality, a knack for customer rapport, and a commitment to service excellence.

You'll be responsible for supervising the front desk staff, resolving guest concerns, and maintaining a positive hotel atmosphere. If you're passionate about customer service and thrive in fast-paced environments, we'd love to meet you!

Qualifications

• Previous hospitality experience is required.
• Familiarity with hospitality industry standards.
• Proficiency in English is required; knowledge of other languages is a plus.

Responsibilities

• Supervise front desk staff.
• Respond to guest concerns and resolve them appropriately.
• Coordinate with other hotel departments for guest satisfaction.
• Anticipate guests' needs and build rapport.
• Maintain cleanliness and safety standards.

Skills

Customer service

Communication

Problem-solving

Team leadership

Education

High school diploma/GED

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.

The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.

Responsibilities

• Supervise front desk staff
• Respond to guest concerns and resolve them appropriately
• Coordinate with other departments within the hotel to ensure guest satisfaction
• Anticipate the needs of guests and build rapport
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Maintain accurate records of registration and payment information

Qualifications

• High school diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment