Guest Services Representative

Sales Match; Fresno (CA); Remote; USD 28,929 - 37,195; Part time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holiday pay

Employee discounts on accommodations

Job summary

A hospitality company is looking for a Remote Guest Services Representative to provide exceptional customer service and support guests during their stay. Responsibilities include managing check-ins, resolving inquiries, and maintaining guest records. Candidates should have a high school diploma, 1-2 years of relevant experience, and strong communication skills. The role offers competitive pay between $21-$27 per hour, health insurance, paid time off, and opportunities for training and career development.

Qualifications

• 1-2 years of customer service experience, preferably in hospitality.
• Strong communication and problem-solving skills are necessary.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Answer inquiries about hotel amenities, services, and local attractions.
• Handle guest requests and resolve complaints professionally.

Skills

Customer service

Strong communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Reservation systems

Microsoft Office

Job description

About the job Guest Services Representative

Job Title: Remote Guest Services Representative
Hourly Pay: $21 - $27/hour

We are seeking a dedicated Guest Services Representative to provide exceptional customer service and support to guests during their stay. You will manage guest check-ins, resolve inquiries, and ensure an outstanding experience from start to finish. If you have a passion for customer service and enjoy working in a dynamic environment, apply today!

Job Responsibilities

Greet guests warmly and assist with check-in/check-out

Answer inquiries about hotel amenities, services, and local attractions

• Handle guest requests, including bookings, wake-up calls, and special accommodations
• Resolve guest complaints and concerns professionally, ensuring satisfaction

Process reservations, cancellations, and changes to bookings accurately

Maintain up-to-date guest records with confidentiality

Coordinate with housekeeping, maintenance, and other departments

• Respond to phone calls and emails promptly, providing accurate information
• Maintain a clean and organized front desk area

Qualifications

High school diploma or equivalent required

1-2 years of customer service experience, preferably in hospitality

Strong communication and problem-solving skills

Ability to handle guest complaints effectively

Ability to manage multiple tasks in a fast-paced environment

Experience with reservation systems and Microsoft Office is a plus

• Flexible availability, including nights, weekends, and holidays

Benefits

Competitive hourly pay: $21 - $27

Health, dental, and vision insurance coverage

Paid time off and holiday pay

Employee discounts on accommodations and services

Training and career development opportunities

Positive, collaborative workplace culture