Guest Service Supervisor

DOUBLE STAR HOSPITALITY DECATUR LLC; Forsyth (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A hotel company is seeking a customer-focused Guest Service Supervisor to manage front desk operations and ensure exceptional service. The ideal candidate will possess hospitality experience and have strong interpersonal skills. Responsibilities include supervising staff, addressing guest concerns, and coordinating with various hotel departments. A high school diploma and knowledge of front desk procedures are required. This position offers competitive compensation and career advancement opportunities.

Qualifications

• Prior experience in the hospitality industry is required.
• Knowledge of front desk operations is essential.
• English proficiency is needed; other languages are a plus.

Responsibilities

• Supervise front desk staff to ensure customer satisfaction.
• Respond to guest concerns and resolve issues promptly.
• Coordinate with hotel departments to enhance guest experience.
• Anticipate guests' needs and build rapport.

Skills

Customer service

Conflict resolution

Communication

Team management

Tact and understanding

Education

High school diploma/GED

Job description

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.

The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.

Responsibilities

Supervise front desk staff

Respond to guest concerns and resolve them appropriately

Coordinate with other departments within the hotel to ensure guest satisfaction

Anticipate the needs of guests and build rapport

Uphold the highest standards of cleanliness, sanitation, safety, and conduct

Maintain accurate records of registration and payment information

Qualifications

High school diploma/GED required

Familiarity with hospitality industry standards

Knowledge of front desk operations and procedures

Proficient in English; knowledge of other languages is a plus

Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

Ability to demonstrate genuine care for customers and employees

Ability to work in a fast-paced environment