Reception Supervisor

Sales Match; San Antonio (TX); On-site; USD 24,796 - 41,328; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on services and accommodations

Positive, team-oriented work environment

Job summary

A hospitality company in San Antonio is seeking a dedicated Reception Supervisor to lead their front desk team. Responsibilities include supervising staff, ensuring smooth guest operations, addressing inquiries, and maintaining a welcoming environment. The ideal candidate has 2+ years of experience in a supervisory role, excellent communication skills, and the ability to handle customer concerns effectively. This position offers competitive pay and benefits including health insurance and paid time off.

Qualifications

• 2+ years of experience in a receptionist or supervisory role in hospitality.
• Ability to stay calm and professional when handling guest issues.
• Experience with front desk operations.

Responsibilities

• Supervise and mentor reception staff, providing guidance and support.
• Ensure smooth operations, including guest check-ins and reservations.
• Address guest concerns and inquiries with professionalism.
• Monitor staff performance and conduct evaluations.

Skills

Leadership skills

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Degree in Hospitality Management

Tools

Reservation systems

Basic accounting

Job description

We are looking for a dedicated Reception Supervisor to lead our front desk team and ensure exceptional service for all guests. You will oversee daily operations, manage staff, and contribute to creating an efficient, welcoming environment. This is an excellent opportunity for someone with strong leadership skills and a passion for customer service.

Job Responsibilities:

Supervise and mentor reception staff, providing guidance and support

• Ensure smooth operations, including guest check-ins, check-outs, and reservations
• Address guest concerns, complaints, and inquiries with professionalism and care
• Monitor staff performance, providing feedback and conducting evaluations
• Train new employees on front desk procedures, customer service, and safety protocols

Maintain an organized, clean, and welcoming reception area

• Coordinate with other departments to meet guest needs and ensure comfort

Handle cash and credit transactions, ensuring accurate records

• Assist with scheduling and staffing for peak hours

Qualifications:

• High school diploma or equivalent required; degree in Hospitality Management preferred
• 2+ years of experience in a receptionist or supervisory role in hospitality

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Ability to stay calm and professional when handling guest issues

• Experience with reservation systems, front desk operations, and basic accounting
• Leadership ability to motivate and guide a team in a fast-paced environment

Competitive pay: $18 - $30/hour

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on services and accommodations

Positive, team-oriented work environment