Hotel Front Desk Supervisor

Mehr Consultancy; Mankato (MN); On-site; USD 20,664 - 24,796; Full time

Job summary

Mehr Consultancy is seeking a Front Desk Supervisor to lead the hotel front desk team, greet guests, handle inquiries, and uphold a professional lobby.

The ideal candidate will oversee shifts, ensure accurate check-ins and check-outs, and coordinate with housekeeping to maintain room readiness; strong communication is essential.

This role requires at least two years in hospitality, supervisory experience, and proficiency with Windows and standard office software.

Qualifications

• Minimum 2 years in hospitality and front desk roles.
• At least 1 year in a supervisory capacity.
• Proficiency with Windows OS and standard office software.
• Strong verbal and written communication skills.
• Ability to manage time effectively in busy environments.

Responsibilities

• Lead front desk staff and manage shift schedules.
• Process guest check-ins, confirm reservations, and issue room keys.
• Handle guest inquiries and resolve complaints professionally.
• Maintain lobby cleanliness and a welcoming environment.
• Manage cash drawer and daily financial transactions.
• Generate daily arrivals/departures and occupancy reports.
• Coordinate with Housekeeping to ensure room readiness.
• Perform administrative duties and maintain records.
• Ensure all bookings, calls, and emails are processed efficiently.
• Provide directions and information about the property and local area.

Skills

Front desk supervision

Hospitality experience

Customer service

Education

High school diploma

Job description

Job Summary

We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.

Compensation

$15 - $18 hourly

Key Responsibilities

• Led and trained front desk staff, and managed shift schedules.
• Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
• Handle confidential guest information with integrity.
• Resolve guest complaints and requests in a friendly, professional manner.
• Ensure the lobby and common areas are clean and welcoming.
• Manage cash drawer contents and transactions during shifts.
• Coordinate with Housekeeping/Maintenance to ensure room readiness.
• Process payments (cash, debit, credit) and check-outs, resolving any charges.
• Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
• Supervise staff performance and complete performance reviews.
• Assist guests with directions and information about the property and local areas.
• Perform administrative duties such as filing and updating records.
• Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
• Complete other duties as assigned.

Requirements

• Minimum 2 years of hospitality experience.
• Minimum 2 years of front desk experience.
• At least 1 year of supervisory experience, preferably in hospitality.
• Proficiency in Windows OS and company-approved spreadsheets and word processing.
• Strong verbal and written communication skills.
• Ability to handle guest complaints and resolve issues promptly.
• Ability to manage time effectively in high-pressure situations.
• High school diploma or equivalent.

Physical Demands

• Regularly required to walk, stand, and use hands to reach.
• Frequently required to stoop, kneel, crouch, or crawl.
• Must be able to lift and move up to 50 pounds occasionally.