Guest Services Supervisor

OCI Hospitality; Glendale (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

OCI Hospitality is seeking a Guest Services Supervisor in Glendale, CO to oversee guest services operations and lead the team in delivering excellent service. The role focuses on supervising front desk functions, training staff, and maintaining brand standards.

You will work to ensure smooth arrivals and departures, handle guest interactions with professionalism, and contribute to revenue and guest satisfaction metrics. This position is based on-site at a hotel property in Colorado.

Qualifications

• Proven ability to provide excellent guest service and resolve issues.
• Strong communication and interpersonal skills for diverse guests.
• Demonstrated leadership and team supervision capabilities.

Responsibilities

• Performs all duties of a Guest Services Representative.
• Registers and processes guests upon arrival and departure.
• Delivers exceptional guest service to all hotel guests.
• Maintains telephone courtesy and professionalism.
• Maintains personal connections with guests to encourage loyalty.
• Assists in supervising the guest services department with recruitment, orientation, training and scheduling.
• Uses selling techniques to maximize revenue and occupancy.
• Has working knowledge of hotel services and local area.
• Reviews and assists in billing accounts and department reporting.
• Investigates guest complaints and initiates corrective action.
• Maintains clean and professional appearance of public areas and hotel office.

Skills

Interpersonal skills

Communication

Leadership

Customer service

Organization

Professionalism

Job description

Job Summary

The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Performs all duties of a Guest Services Representative


• Registers and processes guests upon arrival and departure


• Demonstrates and provides exceptional guest service to all?hotel?guests


• Demonstrates telephone courtesy and professionalism


• Maintains personal connections with guests and clients to encourage guest loyalty


• Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling


• Uses appropriate selling techniques to maximize revenue and occupancy


• Demonstrates a working knowledge of all services and facilities of the hotel and local area


• Assists in reviewing and approving billing accounts and department reporting


• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action


• Maintains clean and professional appearance of?public areas and hotel office?


• Performs additional responsibilities as assigned by leadership

Qualifications

• Strong interpersonal and communication skills


• Strong organizational skills and attention to detail


• Ability to handle stressful situations with poise and professionalism


• Strong leadership and a professional image


• Conduct work-related functions in a professional manner