Guest Services Supervisor

OCI Hospitality; Rochester (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

OCI Hospitality is seeking a Guest Services Supervisor to oversee guest services operations and mentor team members at our Rochester, MN property. The role emphasizes delivering exceptional guest service and enforcing company and hotel-brand policies.

Responsibilities include supervising the guest services team, processing arrivals and departures, maintaining professional service standards, and contributing to billing accuracy and reporting.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Leadership qualities and a professional image.
• Professional conduct in work-related functions.

Responsibilities

• Supervise guest services operations and team members.
• Register and process guests on arrival and departure.
• Deliver exceptional guest service to all hotel guests.
• Demonstrate telephone courtesy and professionalism.
• Maintain guest loyalty through personal connections.
• Assist in recruitment, orientation, training and scheduling.
• Use selling techniques to maximize revenue and occupancy.
• Know hotel services and local area offerings.
• Assist in billing reviews and department reporting.
• Maintain clean, professional public areas and office.
• Take on additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Leadership

Professional image

Stress management

Job description

Description

Job Summary

The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Performs all duties of a Guest Services Representative
• Registers and processes guests upon arrival and departure
• Demonstrates and provides exceptional guest service to all?hotel?guests
• Demonstrates telephone courtesy and professionalism
• Maintains personal connections with guests and clients to encourage guest loyalty
• Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
• Uses appropriate selling techniques to maximize revenue and occupancy
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Assists in reviewing and approving billing accounts and department reportingAssists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Maintains clean and professional appearance of?public areas and hotel office?
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Strong leadership and a professional image
• Conduct work-related functions in a professional manner