Guest Services Representative

OCI Hospitality; Duluth (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

OCI Hospitality in Duluth, Minnesota, is seeking a dedicated guest service team member. This role involves providing exceptional service to guests, handling inquiries, and ensuring satisfaction during their stay. Candidates should demonstrate strong interpersonal and organizational skills, with the ability to thrive in stressful situations. Professionalism and attention to detail are crucial. Join our team and help create a welcoming atmosphere for all our guests!

Qualifications

• Strong interpersonal and communication skills are essential for addressing guest needs.
• Organizational skills required for managing guest accounts and reports.
• Ability to maintain professionalism in stressful situations.

Responsibilities

• Provide exceptional guest service and address inquiries promptly.
• Register and process guests during arrival and departure.
• Maintain cleanliness in public areas and hotel office.

Skills

Strong interpersonal and communication skills

Strong organizational skills

Attention to detail

Ability to handle stressful situations

Job description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates telephone courtesy and professionalism
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of public areas and hotel office
• Uses appropriate selling techniques to maximize revenue and occupancy
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner