Guest Services Representative FT/PT positions

OCI Hospitality; Baton Rouge (LA); On-site; USD 25,000 - 35,000; Full time

Job summary

OCI Hospitality in Baton Rouge, Louisiana seeks candidates for a role focused on exceptional guest service. Responsibilities include managing guest registrations, addressing inquiries promptly, and maintaining professionalism in all interactions. Ideal candidates must possess strong organizational and communication skills, demonstrating a professional manner under pressure. Join a dynamic team dedicated to ensuring guest satisfaction in a professional hotel environment.

Qualifications

• Strong interpersonal and communication skills are crucial for addressing guest inquiries.
• Organizational skills and attention to detail are necessary for managing guest accounts.
• Maintaining professionalism under stress is essential during guest interactions.

Responsibilities

• Provide exceptional guest service and address inquiries promptly.
• Register and process guests upon arrival and departure.
• Maintain the cleanliness of public areas and hotel office.

Skills

Strong interpersonal and communication skills

Strong organizational skills

Attention to detail

Ability to handle stressful situations

Professional manner in work functions

Job description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates telephone courtesy and professionalism
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of public areas and hotel office
• Uses appropriate selling techniques to maximize revenue and occupancy
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner