Guest Services Representative

OCI Hospitality; Cedar Rapids, Northern (IA, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

OCI Hospitality in Cedar Rapids, IA is seeking a friendly Front Desk Associate to welcome guests, handle check-in and check-out, and resolve inquiries with professionalism.

Candidates should demonstrate strong communication, organization, and composure under pressure, and contribute to a clean, welcoming lobby while delivering attentive service.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provide exceptional guest service and address inquiries promptly.
• Register and process guests on arrival and departure.
• Listen attentively and anticipate guest needs.
• Maintain clean and professional appearance of public areas and hotel office.
• Upsell revenue and occupancy using selling techniques.
• Ensure guest accounts are complete and accurate.
• Maintain knowledge of hotel services and local area.
• Uphold hotel SOPs and policies.
• Assist in safety procedures and department reports.
• Support team and other departments to improve efficiency.
• Deliver amenities and general assistance as requested.

Skills

Interpersonal skills

Communication skills

Organization

Poise under pressure

Job description

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of?public areas and hotel office??
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner