Guest Services Supervisor

Hilton Checkers LA; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Hilton Checkers LA is seeking a Guest Services Supervisor to oversee guest services operations and guide team members in delivering outstanding guest experiences. The role emphasizes creating a positive work environment, professionalism, and adherence to hotel brand policies and standards.

The successful candidate will lead front desk operations, ensure smooth check-in/check-out processes, and contribute to guest loyalty through exemplary service and leadership.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Strong leadership and a professional image.
• Conduct work-related functions in a professional manner.

Responsibilities

• Supervise guest services representatives and daily operations.
• Register and process guests on arrival and departure.
• Deliver exceptional guest service to all hotel guests.
• Demonstrate telephone courtesy and professionalism.
• Maintain connections with guests to encourage loyalty.
• Assist in recruitment, orientation, training and scheduling for the guest services team.
• Use selling techniques to maximize revenue and occupancy.
• Know hotel services and local area offerings.
• Assist in reviewing billing accounts and department reports.
• Investigate complaints and initiate corrective action to maintain quality.
• Keep public areas and hotel offices clean and professional.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Poise under pressure

Leadership

Professional image

Customer service

Job description

Job Summary

The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Performs all duties of a Guest Services Representative
• Registers and processes guests upon arrival and departure
• Demonstrates and provides exceptional guest service to all?hotel?guests
• Demonstrates telephone courtesy and professionalism
• Maintains personal connections with guests and clients to encourage guest loyalty
• Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
• Uses appropriate selling techniques to maximize revenue and occupancy
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Assists in reviewing and approving billing accounts and department reporting
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Maintains clean and professional appearance of?public areas and hotel office?
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Strong leadership and a professional image
• Conduct work-related functions in a professional manner