Guest Services Representative

Hampton Inn & Homewood Suites Phoenix Chandler Fashion Center; Chandler (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Hampton Inn & Homewood Suites Phoenix Chandler Fashion Center is seeking a friendly front desk agent. You will greet guests, check them in/out, and assist with hotel services to enhance the guest experience.

The role requires strong communication and organizational skills, the ability to handle busy periods with poise, and a professional approach to all interactions with guests and team members.

Qualifications

• Excellent guest service and communication with guests.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise.
• Professional conduct and adherence to hotel policies.

Responsibilities

• Provide exceptional guest service and address inquiries promptly.
• Register and process guests on arrival and departure.
• Promote hotel services to maximize revenue and occupancy.
• Ensure guest accounts are accurate and complete.
• Maintain clean, professional public areas and office spaces.
• Monitor safety procedures and assist with security.
• Prepare departmental reports and assist other departments as needed.
• Deliver amenities and general assistance upon request.

Skills

Strong interpersonal skills

Communication skills

Organizational skills

Attention to detail

Handling stressful situations

Professional conduct

Job description

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of?public areas and hotel office??
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner