Guest Services Supervisor

OCI Hospitality; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

OCI Hospitality is seeking a Guest Services Supervisor in Los Angeles, CA to help supervise guest services operations and team members, ensuring a positive work environment and outstanding guest service in line with company policies and brand standards.

The role involves supervising staff, handling reservations and billing-related tasks, and maintaining high service levels across all guest touchpoints while supporting leadership in daily operations.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Strong leadership and a professional image.
• Conduct work-related functions in a professional manner.

Responsibilities

• Performs all duties of a Guest Services Representative.
• Registers and processes guests upon arrival and departure.
• Provides exceptional guest service to all hotel guests.
• Uses telephone courtesy and professionalism.
• Assists in supervising the guest services department with recruitment, orientation, training and scheduling.
• Maximizes revenue and occupancy through selling techniques.
• Maintains knowledge of hotel services and local area.
• Reviews and approves billing accounts and department reporting.
• Maintains clean and professional appearance of public areas and hotel office.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Stress management

Leadership

Professional image

Job description

Description

Job Summary

The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Performs all duties of a Guest Services Representative
• Registers and processes guests upon arrival and departure
• Demonstrates and provides exceptional guest service to all?hotel?guests
• Demonstrates telephone courtesy and professionalism
• Maintains personal connections with guests and clients to encourage guest loyalty
• Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
• Uses appropriate selling techniques to maximize revenue and occupancy
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Assists in reviewing and approving billing accounts and department reportingAssists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Maintains clean and professional appearance of?public areas and hotel office?
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Strong leadership and a professional image
• Conduct work-related functions in a professional manner