Guest Service Supervisor

SWEETHOME MB INC; Myrtle Beach (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

SWEETHOME MB INC in Myrtle Beach is seeking a Guest Service Supervisor to lead front desk operations. The ideal candidate will possess a high school diploma and prior hospitality experience. Responsibilities include supervising staff, resolving guest concerns, and ensuring high standards of service. The role requires strong communication skills and the ability to thrive in a fast-paced environment. Competitive compensation and career advancement opportunities await the right candidate.

Qualifications

• Experience in hospitality field is essential for this role.
• Must be proficient in English, additional languages are beneficial.
• Ability to handle stressful customer situations with care.

Responsibilities

• Supervise front desk staff to ensure excellent service.
• Address guest concerns and resolve issues promptly.
• Work with other departments to enhance guest satisfaction.
• Maintain records accurately for registration and payments.
• Ensure cleanliness and safety standards are met.

Skills

Customer service

Hospitality knowledge

Communication skills

Education

High school diploma/GED

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.

The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.

Responsibilities

• Supervise front desk staff
• Respond to guest concerns and resolve them appropriately
• Coordinate with other departments within the hotel to ensure guest satisfaction
• Anticipate the needs of guests and build rapport
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Maintain accurate records of registration and payment information

Qualifications

• High school diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment