Guest Services Supervisor

Hampton Inn Denver-Cherry Creek; Glendale (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Hampton Inn Denver-Cherry Creek in Glendale, CO is seeking a Guest Services Supervisor to lead front desk operations and mentor the guest services team. You will promote a welcoming environment and ensure policy adherence while delivering exceptional guest experiences.

The role involves supervising a team, handling reservations, check-ins/outs, and assisting in revenue-driving initiatives. Strong communication, organization, and leadership are essential to maintain high service standards and

Qualifications

• Strong interpersonal and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Leadership experience in a guest services or hospitality setting.
• Professional appearance and customer-focused mindset.

Responsibilities

• Performs all duties of a Guest Services Representative.
• Registers and processes guests upon arrival and departure.
• Delivers exceptional guest service to all hotel guests.
• Demonstrates telephone courtesy and professionalism.
• Maintains guest connections to encourage loyalty.
• Assists in supervising guest services with recruitment, orientation, training and scheduling.
• Uses selling techniques to maximize revenue and occupancy.
• Understands hotel services and local area.
• Assists in reviewing billing and department reporting.
• Investigates complaints and initiates corrective action.
• Maintains clean, professional appearance of public areas and hotel office.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Leadership

Stress management

Job description

Job Summary

The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Performs all duties of a Guest Services Representative


• Registers and processes guests upon arrival and departure


• Demonstrates and provides exceptional guest service to all?hotel?guests


• Demonstrates telephone courtesy and professionalism


• Maintains personal connections with guests and clients to encourage guest loyalty


• Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling


• Uses appropriate selling techniques to maximize revenue and occupancy


• Demonstrates a working knowledge of all services and facilities of the hotel and local area


• Assists in reviewing and approving billing accounts and department reporting


• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action


• Maintains clean and professional appearance of?public areas and hotel office?


• Performs additional responsibilities as assigned by leadership

Qualifications

• Strong interpersonal and communication skills


• Strong organizational skills and attention to detail


• Ability to handle stressful situations with poise and professionalism


• Strong leadership and a professional image


• Conduct work-related functions in a professional manner