Guest Services & Storage Pick-Up Associate

Floor & Decor; Florence (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k match

Employee Stock Purchase Plan

Referral bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

Volunteer time off

Job summary

Floor & Decor in Florence, KY is hiring to greet customers and manage the storage buy pick-up process. This role is offered as both Full-Time and Part-Time.

You will demonstrate product knowledge, verify pickup identity, and ensure safety and SOP compliance while delivering orders and stock replenishment in a fast-paced retail environment. The position requires excellent communication and interpersonal skills; physical ability to lift up to 60 pounds; and opportunities for career advancement.

Qualifications

• 1 year of retail sales experience or equivalent
• Excellent communication skills (verbal and written)
• Excellent interpersonal skills with ability to work with all levels of staff
• Strong computer skills and internet project coordination experience
• Must be a self-starter and work well in a fast-paced environment

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with SOPs.
• Verify the identity of the pickup person to ensure authorization.
• Obtain required customer information on all storage buy pickups.
• Deliver customer storage buy orders in POS.
• Comply with safety SOPs for lifting practices.
• Be an expert in product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act in a manner consistent with the company’s core roles.

Skills

Retail sales

Customer service

Communication skills

Computer skills

Job description

Floor & Decor in Florence, KY is hiring to greet customers and manage the storage buy pick-up process. This role is offered as both Full-Time and Part-Time.

You will demonstrate product knowledge, verify pickup identity, and ensure safety and SOP compliance while delivering orders and stock replenishment in a fast-paced retail environment. The position requires excellent communication and interpersonal skills; physical ability to lift up to 60 pounds; and opportunities for career advancement.