Guest Services Specialist: Welcomes, Reservations & Checkouts

Travel-Leisure-Co; Zephyr Cove (NV); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability insurance

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to greet guests, assist with registrations, issue keys, process payments, and quote room rates. You’ll handle check-ins/outs, answer inquiries, and help guests plan their stays with a welcoming, can-do attitude.

The role emphasizes accurate cash handling, multitasking in a fast-paced environment, and maintaining a professional appearance while delivering exceptional hospitality.

Qualifications

• Excellent English communication skills; friendly and helpful.
• Ability to handle cash and card transactions accurately.
• Strong attention to detail and multitasking in a fast-paced environment.
• Professional appearance and positive attitude.
• Ability to read and understand guest requests.

Responsibilities

• Guide guests through registration and provide room information.
• Issue keys and balance cash receipts.
• Process reservations and provide room rate quotes.
• Respond promptly to guest inquiries and concerns.
• Assist with check-out procedures and accurate folio charges.

Skills

English fluency

Customer service

Cash handling

Tools

POS system

Cash register

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to greet guests, assist with registrations, issue keys, process payments, and quote room rates. You’ll handle check-ins/outs, answer inquiries, and help guests plan their stays with a welcoming, can-do attitude.

The role emphasizes accurate cash handling, multitasking in a fast-paced environment, and maintaining a professional appearance while delivering exceptional hospitality.