Guest Experience Specialist

Travel + Leisure Co.; Long Beach (WA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off and holidays

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in the United States seeks a Guest Services Associate to warmly welcome guests, assist with check-in and checkout, and provide information about the resort and local attractions. You will quote room rates and help guests plan their stay.

This role involves processing cash and card transactions, balancing receipts, and maintaining accurate guest folios. Strong English communication, attention to detail, and the ability to multitask in a fast-paced environment are essential.

Qualifications

• Excellent communication skills in English.
• Ability to process cash and card transactions.
• Friendly, professional appearance and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Basic math and clerical skills.

Responsibilities

• Greet guests warmly and assist with check-in and checkout.
• Provide information about the resort and local attractions.
• Process cash and credit card transactions per established procedures.
• Balance cash receipts and complete cashier duties.
• Reserve and confirm reservations for individuals or groups.
• Provide guests with room rate quotes and answer inquiries.

Skills

Guest services

Cash handling

English communication

Multitasking

Attention to detail

Basic computer skills

Tools

POS system

Reservation software

Cash register

Job description

Travel + Leisure Co. in the United States seeks a Guest Services Associate to warmly welcome guests, assist with check-in and checkout, and provide information about the resort and local attractions. You will quote room rates and help guests plan their stay.

This role involves processing cash and card transactions, balancing receipts, and maintaining accurate guest folios. Strong English communication, attention to detail, and the ability to multitask in a fast-paced environment are essential.