Guest Experience Specialist — Weekend Availability

Vision Hospitality Group, Inc.; Wilmington (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Health Reimbursement Program

Flexible Spending Account

Stay Discounts

Company paid Life Insurance

401(k) and 401(k) matching

Employee Assistance Program

Voluntary and Supplemental Insurance

Paid Holidays and Personal Floating

Job summary

Vision Hospitality Group, Inc. is seeking a Guest Services / Front Desk Representative who can work weekends and deliver outstanding guest experiences. You will handle check-in/check-out, respond to requests with urgency, and act as the central point of contact for guests and colleagues.

The role requires strong communication, teamwork, and a proactive, service-minded approach. You will collaborate with other hotel departments to ensure smooth operations, maintain room readiness, and safeguard

Qualifications

• Must be able to work weekends.
• Provide friendly, personalized guest service and support a guest-first culture.
• Able to communicate effectively in writing, by phone, and in person.

Responsibilities

• Greet guests and manage check-in/check-out with a focus on service excellence.
• Respond to guest requests promptly and professionally.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Maintain accuracy in billing and guest account records.
• Protect guest privacy and hotel assets; uphold safety procedures.

Skills

Customer service

Communication

Flexibility

Team player

Weekend availability

Tools

PBX phone system

Key card system

PMS reservation system

Office machines

Job description

Vision Hospitality Group, Inc. is seeking a Guest Services / Front Desk Representative who can work weekends and deliver outstanding guest experiences. You will handle check-in/check-out, respond to requests with urgency, and act as the central point of contact for guests and colleagues.

The role requires strong communication, teamwork, and a proactive, service-minded approach. You will collaborate with other hotel departments to ensure smooth operations, maintain room readiness, and safeguard