Guest Experience Specialist - Front Desk

Capital Vacations; Sedona (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality company is seeking a professional individual for guest services at their front desk. Responsibilities include managing check-ins and check-outs, handling guest inquiries, and ensuring guest satisfaction through effective communication and problem-solving skills. The ideal candidate should possess a high school diploma, strong customer service abilities, and a flexible work schedule, including evenings and weekends. Join a great workplace in Sedona, Arizona, with opportunities for growth.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or hospitality preferred.
• Must have basic computer skills and excellent attention to detail.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Manage front desk operations and guest check-in/out processes.
• Answer guest inquiries and provide local area information.
• Coordinate guest requests with other departments.
• Prepare daily audit and handle financial transactions.

Skills

Excellent Customer Service skills

Attention to detail

Problem-solving

Bilingual

Basic computer skills

Excellent verbal and written communication skills

Education

High School Diploma/GED

Job description

A hospitality company is seeking a professional individual for guest services at their front desk. Responsibilities include managing check-ins and check-outs, handling guest inquiries, and ensuring guest satisfaction through effective communication and problem-solving skills. The ideal candidate should possess a high school diploma, strong customer service abilities, and a flexible work schedule, including evenings and weekends. Join a great workplace in Sedona, Arizona, with opportunities for growth.