Guest Services Specialist – Warm Welcome & Reservations

Travel + Leisure Co.; Hawaii; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer at an

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. in Hawaii is hiring a Guest Services Associate to warmly welcome guests from registration to checkout, share information about the resort and surrounding attractions, and help guests with reservations.

The role requires strong English communication, a professional appearance, cash handling skills, and the ability to multitask in a busy environment; the company offers comprehensive benefits and opportunities to grow within our hospitality team.

Qualifications

• Excellent verbal and written English communication.
• Strong customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic math and cash handling knowledge.
• Professional appearance and positive attitude.
• Basic computer and office skills.

Responsibilities

• Welcome guests from registration to checkout with warmth and information about the resort and area attractions.
• Provide room rate quotes and assist guests with reservations.
• Process cash and card transactions following established procedures.
• Balance cash receipts, perform bucket checks and other money handling duties.
• Complete all checkout procedures and verify accurate charges/credits on folios.
• Reserve and confirm reservations for individuals and groups.
• Respond promptly to guest inquiries and concerns.
• Maintain high standards of hospitality and guest satisfaction.

Skills

Professional appearance

Excellent communication

Problem solving

Basic math

Multitasking

Attention to detail

Computer skills

Job description

Travel + Leisure Co. in Hawaii is hiring a Guest Services Associate to warmly welcome guests from registration to checkout, share information about the resort and surrounding attractions, and help guests with reservations.

The role requires strong English communication, a professional appearance, cash handling skills, and the ability to multitask in a busy environment; the company offers comprehensive benefits and opportunities to grow within our hospitality team.