Guest Services Ambassador — Front Desk & Reservations

Wyndham; Kihei (HI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in Hawaii is seeking a Guest Services Associate to warmly welcome guests, assist with registrations, and provide information about the resort and local attractions, ensuring a smooth experience from check-in to checkout.

The role emphasizes friendly service, accurate cash handling, timely responses to inquiries, and teamwork in a fast-paced resort environment with competitive hourly pay.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests and guide them through registration to checkout.
• Provide room rate quotes and information about resort and area attractions.
• Process cash and card transactions following established procedures.
• Balance cash receipts and complete money handling responsibilities.
• Reserve and confirm reservations for individuals and/or groups.
• Respond to guest inquiries quickly and completely.

Skills

Customer service

Cash handling

Multitasking

English proficiency

Job description

Travel + Leisure Co. in Hawaii is seeking a Guest Services Associate to warmly welcome guests, assist with registrations, and provide information about the resort and local attractions, ensuring a smooth experience from check-in to checkout.

The role emphasizes friendly service, accurate cash handling, timely responses to inquiries, and teamwork in a fast-paced resort environment with competitive hourly pay.