Guest Services Specialist: Shuttle-Ready & Perks

MARRIOTT RALEIGH DURHAM RESEARCH TRIANGLE PARK; Durham (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room Discounts

Job summary

Marriott Raleigh Durham Research Triangle Park is seeking a Front Desk Agent to warmly greet guests, manage registrations, and handle payments with accuracy. The role requires clear English communication, reliability, and the ability to work in a fast-paced hotel environment.

You will perform check-in/out procedures, respond to guest inquiries, and assist with concierge-style services while maintaining a high standard of guest satisfaction.

Qualifications

• Guest service oriented with a welcoming, professional demeanor.
• Ability to input and manage guest information and payments accurately.
• Strong math skills for cash handling and billing tasks.
• Effective communication in English, both spoken and written.

Responsibilities

• Greet guests with a friendly, professional welcome and assist with check-in/check-out.
• Process registrations, verify information, and code keys and coupons as needed.
• Manage payments, balances, and posting charges to guest accounts accurately.
• Answer phones promptly and relay messages to guests and staff.
• Resolve guest issues following hotel procedures and document outcomes.
• Maintain a neat, clean front desk area and assist other team members as required.

Skills

Customer service

Hospitality experience

Cash handling

English communication

Education

High school diploma

Tools

Calculator

Job description

Marriott Raleigh Durham Research Triangle Park is seeking a Front Desk Agent to warmly greet guests, manage registrations, and handle payments with accuracy. The role requires clear English communication, reliability, and the ability to work in a fast-paced hotel environment.

You will perform check-in/out procedures, respond to guest inquiries, and assist with concierge-style services while maintaining a high standard of guest satisfaction.