Guest Services Specialist - Luxury Spa Reservations

Woodhouse Spa - Cedar Park; Carmel-by-the-Sea (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Job summary

Woodhouse Day Spa is seeking a warm, sales-savvy Guest Service Center Representative to convert inquiries into confirmed appointments from our central Guest Service Center. This revenue-generating role rewards strong listening and service with measurable bookings and KPIs.

You’ll handle inbound calls, recommend services, and secure bookings while maintaining data accuracy and a courteous, five-star guest experience across locations.

Qualifications

• 1+ years of customer service experience, preferably phone-based.
• Excellent verbal communication and active listening skills.
• Comfort with sales conversations and suggesting upgrades.
• Attention to detail and accuracy in data entry.
• Flexible schedule including some evenings and weekends.

Responsibilities

• Answer inbound guest calls within 3 rings using our standard greeting.
• Recommend services and enhancements based on guest needs.
• Book appointments accurately in Meevo across all locations.
• Secure a card on file for every booking to hold the reservation.
• Resolve guest concerns and follow up with at-risk guests.

Skills

Customer service

Phone-based

Verbal communication

Active listening

Upselling

Tools

Meevo

Job description

Woodhouse Day Spa is seeking a warm, sales-savvy Guest Service Center Representative to convert inquiries into confirmed appointments from our central Guest Service Center. This revenue-generating role rewards strong listening and service with measurable bookings and KPIs.

You’ll handle inbound calls, recommend services, and secure bookings while maintaining data accuracy and a courteous, five-star guest experience across locations.