Guest Service Representative

The Woodhouse Day Spa - Carmel, Fishers & Zionsville; Carmel (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Job summary

The Woodhouse Day Spa - Carmel, Fishers & Zionsville is seeking a warm, sales-savvy Guest Service Center Representative to convert inquiries into confirmed appointments from our central center. You’ll listen, recommend services, and secure bookings, helping deliver a five-star guest experience.

We value outstanding communication, data accuracy, and the ability to upsell services. You’ll book in Meevo, collect card details, and collaborate with multiple locations.

Qualifications

• 1+ years of customer service experience, preferably phone-based
• Excellent verbal communication and active listening
• Comfort with sales conversations and suggesting upgrades
• Attention to detail and accuracy in data entry
• Flexible schedule including some evenings and weekends

Responsibilities

• Answer inbound guest calls within 3 rings using our standard greeting
• Recommend services and enhancements based on guest needs
• Book appointments accurately in Meevo across all locations
• Secure a card on file for every booking to hold the reservation
• Resolve guest concerns and follow up with at-risk guests

Skills

Customer service

Verbal communication

Active listening

Sales conversations

Data entry

Flexible schedule

Tools

Meevo

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance

About Woodhouse Day Spa

Woodhouse Day Spa is a modern luxury day spa dedicated to delivering results-driven treatments and exceptional hospitality in an elevated, serene environment. Our Guest Service Center is often a guest's very first impression of Woodhouse — every call is a chance to build trust and set the tone for a five-star experience.

The Opportunity

We are seeking a warm, sales-savvy Guest Service Center Representative to convert inquiries into confirmed, secured appointments from our central Guest Service Center. This is a revenue-generating role where your ability to listen, recommend the right services, and secure bookings directly impacts business performance.

What You'll Do

• Answer inbound guest calls within 3 rings using our standard greeting
• Recommend services and enhancements based on guest needs
• Book appointments accurately in Meevo across all locations
• Secure a card on file for every booking to hold the reservation
• Resolve guest concerns and follow up with at-risk guests

What We're Looking For

• 1+ years of customer service experience, preferably phone-based
• Excellent verbal communication and active listening skills
• Comfort with sales conversations and suggesting upgrades
• Attention to detail and accuracy in data entry
• Flexible schedule including some evenings and weekends

What Success Looks Like

• Achieving a 35%+ enhancement/upsell rate
• Zero booking errors
• Converting hesitant callers into confirmed, excited guests

What We Offer

• Competitive hourly rate based on experience
• Performance bonuses available for exceeding KPI targets
• Benefits available for full-time employees
• A clear career growth path into Front Desk, Assistant Manager, or Operations roles
• Continuous training on services, scripts, and systems

If you love connecting with people over the phone and want to be the first five-star impression of Woodhouse, we'd love to meet you.