Guest Services Specialist - Hotel Front Desk (Flexible)

Holiday Inn & Suites; Springfield (MO); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Referral program

Employee discount

Job summary

Grand Continent Hotels Group in Springfield MO is seeking a Hotel Front Desk Receptionist to deliver exceptional guest service at a Holiday Inn & Suites property. You will greet guests, manage reservations, and coordinate check-in and check-out with a professional demeanor.

The role involves addressing guest requests, resolving issues, and building rapport with regular guests to ensure memorable stays. Training and growth opportunities are available in a thriving hospitality environment.

Qualifications

• Proven work experience in a similar role.
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay.
• Ensure clients are properly greeted upon their arrival.
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
• Oversee check-in and check-out procedures, including reservations and financial transactions.
• Promptly address guests’ requests, like in-room dining.
• Actively listen to and resolve complaints.
• Ensure special guests receive personalized services.
• Recommend local tourist spots and establish friendly relationships with regular hotel clients

Skills

Customer service drive

Communication

Active listening

Multitasking

Flexible hours

Professional presentation

Job description

Grand Continent Hotels Group in Springfield MO is seeking a Hotel Front Desk Receptionist to deliver exceptional guest service at a Holiday Inn & Suites property. You will greet guests, manage reservations, and coordinate check-in and check-out with a professional demeanor.

The role involves addressing guest requests, resolving issues, and building rapport with regular guests to ensure memorable stays. Training and growth opportunities are available in a thriving hospitality environment.