Hotel Front Desk Receptionist

Holiday Inn & Suites; Springfield (MO); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Referral program

Employee discount

Job summary

Grand Continent Hotels Group in Springfield MO is seeking a Hotel Front Desk Receptionist to deliver exceptional guest service at a Holiday Inn & Suites property. You will greet guests, manage reservations, and coordinate check-in and check-out with a professional demeanor.

The role involves addressing guest requests, resolving issues, and building rapport with regular guests to ensure memorable stays. Training and growth opportunities are available in a thriving hospitality environment.

Qualifications

• Proven work experience in a similar role.
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay.
• Ensure clients are properly greeted upon their arrival.
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
• Oversee check-in and check-out procedures, including reservations and financial transactions.
• Promptly address guests’ requests, like in-room dining.
• Actively listen to and resolve complaints.
• Ensure special guests receive personalized services.
• Recommend local tourist spots and establish friendly relationships with regular hotel clients

Skills

Customer service drive

Communication

Active listening

Multitasking

Flexible hours

Professional presentation

Job description

Hotel Front Desk Receptionist - Highly Skilled and Talented

Are you a highly skilled and talented individual with a passion for providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? If so, we have an immediate opportunity for you to join our team as a Hotel Front Desk Receptionist.

Responsibilities:

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests receive personalized services
• Recommend local tourist spots and establish friendly relationships with regular hotel clients

Skills:

• Proven work experience in a similar role
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

Why should you apply?

• Competitive hourly wage based on experience
• Paid time off for a healthy work-life balance
• Comprehensive health, dental, and vision insurance options
• Referral program to earn additional rewards
• Employee discount for hotel services
• Opportunity to learn and develop new skills in a thriving industry

Location: 2720 N Glenstone Ave - Springfield MO 65803

Grand Continent Hotels Group 15+ years of service. Always clean & friendly. Creating moments that matter. We're There. Redesigned for you with blackout shades, comfy beds, free Wi-Fi & kids still stay free. A Holiday & IHG hotel. Pillow menu? …? There etc.