Hotel Front Desk Lead: Guest Experience & Flexible Schedule

Holiday Inn Express; Town of Texas (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Job summary

Holiday Inn Express seeks a motivated front desk associate to welcome guests and manage check-ins/check-outs efficiently. You will answer calls, provide local information, and coordinate with other hotel teams to ensure guest satisfaction.

Responsibilities include handling payments, maintaining accurate guest records, and assisting guests with special requests. Training is provided; flexibility for evenings, overnights, weekends, and holidays is required.

Qualifications

• Experience in hospitality is preferred but not required.
• Training will be provided for the right candidate.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls and respond to guest inquiries.
• Provide information about hotel facilities, services, and local attractions.
• Assist guests with luggage storage, transportation arrangements, and other requests.
• Handle guest complaints and resolve issues promptly and effectively.
• Process payments and maintain accurate records of guest transactions.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Perform night audit duties as required.

Skills

Guest relations

Front desk procedures

Phone etiquette

Multitasking

Hotel management systems

Attention to detail

Shift flexibility

Job description

Holiday Inn Express seeks a motivated front desk associate to welcome guests and manage check-ins/check-outs efficiently. You will answer calls, provide local information, and coordinate with other hotel teams to ensure guest satisfaction.

Responsibilities include handling payments, maintaining accurate guest records, and assisting guests with special requests. Training is provided; flexibility for evenings, overnights, weekends, and holidays is required.