Guest Services Specialist — Hotel Front Desk

Southwest Hospitality Management LLC; Flagstaff (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation

Sick leave

Employee travel discounts

Job summary

Holiday Inn Express Flagstaff is seeking a full-time Hotel Guest Services Representative in Flagstaff, AZ who will warmly welcome guests, handle check-ins and check-outs, answer calls, process reservations and payments, and share information about local attractions.

You will coordinate with housekeeping and other departments, resolve guest concerns, maintain accurate records, promote hotel services, and ensure every guest interaction reflects the hotel’s high standards.

Qualifications

• High School Diploma or equivalent
• Experience in guest services
• Ability to stand for extended periods
• Push/pull up to 50 lbs and carry up to 20 lbs
• Perform front desk duties and operate office equipment
• Strong communication and time management skills
• Work well in a team or independently

Responsibilities

• Welcome guests with friendly, professional service
• Manage check-ins and check-outs
• Answer calls and process reservations/payments
• Provide information about hotel amenities and local attractions
• Coordinate with housekeeping and other departments
• Resolve guest concerns and maintain accurate records
• Promote hotel offerings and ensure high standards

Skills

Guest services

Communication

Customer service

Time management

Teamwork

Independence

Fast-paced environment

Education

High School Diploma or equivalent

Tools

Microsoft Office

Internet use

Job description

Holiday Inn Express Flagstaff is seeking a full-time Hotel Guest Services Representative in Flagstaff, AZ who will warmly welcome guests, handle check-ins and check-outs, answer calls, process reservations and payments, and share information about local attractions.

You will coordinate with housekeeping and other departments, resolve guest concerns, maintain accurate records, promote hotel services, and ensure every guest interaction reflects the hotel’s high standards.