Front Desk Guest Experience Specialist

Holiday Inn Express - Flagstaff; Flagstaff (AZ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation

Sick leave

Employee travel discounts

Job summary

Holiday Inn Express Flagstaff is seeking a full-time Guest Service Agent - Front Desk Associate in Flagstaff, AZ. You will warmly welcome guests, handle check-ins and check-outs, answer calls, process reservations, and provide information on hotel services and local attractions.

We offer a comprehensive benefits package and a competitive hourly wage of $18.40. Must be able to stand for extended periods and pass background checks; training provided to ensure smooth operations and guest

Qualifications

• High school diploma or equivalent required.
• Experience in guest services or hospitality is preferred.
• Excellent communication and customer service skills required.
• Strong time management and ability to work in a fast-paced environment.

Responsibilities

• Greet guests warmly and handle check-ins/check-outs accurately.
• Answer calls, process reservations and payments, and provide information on hotel services and local attractions.
• Coordinate with housekeeping and other departments to ensure rooms are guest-ready and issues are resolved promptly.
• Maintain accurate records and uphold safety procedures while delivering memorable guest experiences.

Skills

Customer service

Communication

Time management

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Holiday Inn Express Flagstaff is seeking a full-time Guest Service Agent - Front Desk Associate in Flagstaff, AZ. You will warmly welcome guests, handle check-ins and check-outs, answer calls, process reservations, and provide information on hotel services and local attractions.

We offer a comprehensive benefits package and a competitive hourly wage of $18.40. Must be able to stand for extended periods and pass background checks; training provided to ensure smooth operations and guest