Guest Services Specialist - Front Desk & Shuttle

Concord Hospitality Enterprises; Jacksonville (FL); Vor Ort; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Perfect attendance bonus

Zusammenfassung

Concord Hospitality Enterprises in Jacksonville, FL, is seeking a Front Desk & Guest Care associate. You are at the hub of the hotel, delivering warm, proactive service and handling guest needs with care.

Responsibilities include assisting guests, maintaining hospitality, posting charges, collecting payments, handling messages, knowing brand programs, and coordinating with departments and the shuttle team. We offer competitive wages and a comprehensive benefits package for full‑time associates;

Qualifikationen

• Customer-focused service mindset.
• Excellent communication and phone etiquette.

Aufgaben

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see that all are met to satisfaction in a timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures
• Drive guests in hotel shuttle

Kenntnisse

Guest service

Communication

Problem solving

Jobbeschreibung

Concord Hospitality Enterprises in Jacksonville, FL, is seeking a Front Desk & Guest Care associate. You are at the hub of the hotel, delivering warm, proactive service and handling guest needs with care.

Responsibilities include assisting guests, maintaining hospitality, posting charges, collecting payments, handling messages, knowing brand programs, and coordinating with departments and the shuttle team. We offer competitive wages and a comprehensive benefits package for full‑time associates;