Guest Experience Agent - Flexible Schedule

Shaner Hotels; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Shaner Hotels is seeking a front desk associate at one of our Jacksonville properties to deliver exceptional guest experiences from check-in to check-out.

You will handle guest questions, assist with reservations, process payments, and provide information about local attractions with a friendly, professional demeanor. Bilingual English/Spanish is a plus, and prior hotel or customer service experience is preferred.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Hospitality

Communication

Computer skills

Bilingual English/Spanish

Local knowledge

Education

High school graduate or equivalent

Job description

Shaner Hotels is seeking a front desk associate at one of our Jacksonville properties to deliver exceptional guest experiences from check-in to check-out.

You will handle guest questions, assist with reservations, process payments, and provide information about local attractions with a friendly, professional demeanor. Bilingual English/Spanish is a plus, and prior hotel or customer service experience is preferred.