Concierge & Guest Services Associate

Remington Hotels; Jacksonville (FL); On-site; USD 17,000 - 21,000; Part time

Job summary

SpringHill Suites Jacksonville is seeking a friendly concierge associate to warmly greet guests, assist with reservations, and share local recommendations in a busy hotel environment. You will support guests from arrival to departure, coordinating with hotel departments and maintaining a welcoming lounge area.

The role emphasizes strong communication, customer service excellence, and discretion when handling confidential information, with responsibilities including multitasking and attention to

Qualifications

• Strong communication skills verbal and written.
• High work ethic and self-initiative.
• Proven customer service skills, including ability to be resourceful and creative.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.

Responsibilities

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Skills

Strong communication skills (verbal &

Job description

SpringHill Suites Jacksonville is seeking a friendly concierge associate to warmly greet guests, assist with reservations, and share local recommendations in a busy hotel environment. You will support guests from arrival to departure, coordinating with hotel departments and maintaining a welcoming lounge area.

The role emphasizes strong communication, customer service excellence, and discretion when handling confidential information, with responsibilities including multitasking and attention to