Guest Services Specialist | Front Desk & Reservations Pro

ESA Management, LLC; Tucson (AZ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great environment

Recognition programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America (ESA Management, LLC) is seeking a Guest Services Representative to provide outstanding guest service at the front desk. You will assist guests, handle check-ins/outs, answer phones, and process payments in line with company policies and standards.

The role requires strong English communication, basic math, and the ability to resolve guest issues using ESA’s Make it Right program, while maintaining a clean and organized lobby and front desk area.

Qualifications

• High School Diploma or GED required or equivalent experience.
• 1–3 months related experience and/or training or equivalent combination of education and experience.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payment per company guidelines.
• Complete front desk daily paperwork and ensure safety procedures are followed.
• Resolve guest issues through ESA's Make it Right process with courteous service.
• Process reservations and registrations accurately and handle collections of in-house balances.

Skills

English proficiency

PMS proficiency

Safety procedures

Reporting

Math skills

Judgement

Guest relations

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America (ESA Management, LLC) is seeking a Guest Services Representative to provide outstanding guest service at the front desk. You will assist guests, handle check-ins/outs, answer phones, and process payments in line with company policies and standards.

The role requires strong English communication, basic math, and the ability to resolve guest issues using ESA’s Make it Right program, while maintaining a clean and organized lobby and front desk area.