Guest Experience Specialist

ESA Management, LLC; Alexandria (VA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America (ESA Management, LLC) is seeking a Guest Services Representative to assist guests, answer phones, and manage check-ins/check-outs in a fast-paced hotel environment. You will collect payments, handle reservations, and maintain front desk operations in accordance with ESA standards.

The role emphasizes guest-centric service, problem resolution, and adherence to safety procedures. Training and a supportive team culture are provided to ensure consistent service quality.

Qualifications

• High School Diploma or GED or equivalent; 0–3 months related experience or training.

Responsibilities

• Assist guests, answer phones, check in/out and collect payments per procedures.
• Process reservations and registrations, and handle balances and cash/credit card transactions.
• Maintain front desk area and comply with safety and security guidelines.
• Promote ESA services and convert inquiries into reservations and occupied rooms.
• Provide accommodations for guest requests when possible and practical.

Skills

English proficiency

PMS software

Report writing

Cash handling

Problem solving

Guest service mindset

Education

High School Diploma or GED

Job description

Extended Stay America (ESA Management, LLC) is seeking a Guest Services Representative to assist guests, answer phones, and manage check-ins/check-outs in a fast-paced hotel environment. You will collect payments, handle reservations, and maintain front desk operations in accordance with ESA standards.

The role emphasizes guest-centric service, problem resolution, and adherence to safety procedures. Training and a supportive team culture are provided to ensure consistent service quality.