Guest Services Specialist — Front Desk & Reservations

ESA Management, LLC; Westborough (MA); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC in Westborough, MA is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments following company guidelines. You will handle reservations, process payments, and maintain daily front desk operations with a focus on safety and guest satisfaction.

The role requires strong English communication, familiarity with front desk software, and a commitment to ESA's service culture. Competitive wages, benefits, and weekly pay are offered.

Qualifications

• High school diploma or GED; or 1–3 months related experience/training; or equivalent combo of education and experience.

Responsibilities

• Assist guests, answer phones, check guests in/out and collect payments per guidelines.
• Process reservations and maintain front desk paperwork while upholding safety procedures.
• Handle cash, credit card, and city ledger accounts; maintain clean, organized front desk areas.
• Promote ESA value and convert inquiries into reservations and occupied rooms.
• Provide reasonable accommodations when possible and follow Make it Right procedures.

Skills

English proficiency

PMS systems

Audit functions

Guest service

Cash handling

Problem solving

Education

High school diploma or GED

Job description

ESA Management, LLC in Westborough, MA is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments following company guidelines. You will handle reservations, process payments, and maintain daily front desk operations with a focus on safety and guest satisfaction.

The role requires strong English communication, familiarity with front desk software, and a commitment to ESA's service culture. Competitive wages, benefits, and weekly pay are offered.