Guest Services Specialist: Front Desk & Reservations

ESA Management, LLC; Indianapolis (IN); Hybrid; USD 15,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to warmly engage guests, handle check-ins/outs, and process payments in Indianapolis. You will answer phones, assist with reservations, and ensure accurate daily front desk paperwork while upholding safety and security standards.

The role emphasizes resolving guest requests through ESA service culture, cash handling, and maintaining quality lobby and common areas. Weekly pay and competitive wages are among the benefits.

Qualifications

• Must communicate clearly in English with guests, associates and vendors.
• Able to operate front desk systems and complete routine reports.
• Able to perform basic arithmetic for payments and balances.

Responsibilities

• Assist guests, answer phones, check in/out and collect payment per guidelines.
• Process reservations, registrations, payments, and departures accurately.
• Maintain cash, credit card and city ledger accounts at the property.
• Maintain a clean and organized front desk, lobby and guest areas.

Skills

English proficiency

Property management system

Safety and procedure compliance

Report writing and correspondence

Numerical literacy (payments and cash)

Problem solving

Guest issue resolution

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC is seeking a Guest Services Representative to warmly engage guests, handle check-ins/outs, and process payments in Indianapolis. You will answer phones, assist with reservations, and ensure accurate daily front desk paperwork while upholding safety and security standards.

The role emphasizes resolving guest requests through ESA service culture, cash handling, and maintaining quality lobby and common areas. Weekly pay and competitive wages are among the benefits.