Guest Services Specialist: Front Desk & Reservations

esacareers; South Bend (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

EAP

Employee Perks Program discounts

Job summary

ESA Management, LLC is seeking a Guest Services Representative to deliver exceptional guest experiences at our South Bend property. You will assist guests, answer phones, check-in and check-out, and collect payments in line with company procedures.

You will also complete front desk paperwork and help maintain safety and security standards. The role requires English fluency, proficiency with the property management system, accurate handling of guest data, and the ability to resolve guest issues

Qualifications

• Understand and communicate in English proficiently.
• Proficient operation of the property management system technology and audit functions.
• Understand and comply with safety rules, operating and maintenance instructions.
• Complete routine reports and correspondence.
• Perform basic arithmetic for transactions and reconciliations.

Responsibilities

• Provide excellent guest service and respond to requests.
• Assist guests, answer phones, check-in/out and collect payments.
• Resolve guest issues through the Make it Right process while upholding ESA's service culture.
• Process reservations, registration, payment, and departures per guidelines.
• Manage cash, credit card and city ledger balances.
• Maintain breakfast display and front desk areas in a clean, organized manner.
• Promote ESA value and convert inquiries into reservations and occupied rooms.
• Gather guest information, identify sales opportunities and potential leads.
• Ensure property tours help meet brand standards and safety policies.

Skills

English proficiency

PMS system

Audit & reports

Safety procedures

Math accuracy

Problem solving

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC is seeking a Guest Services Representative to deliver exceptional guest experiences at our South Bend property. You will assist guests, answer phones, check-in and check-out, and collect payments in line with company procedures.

You will also complete front desk paperwork and help maintain safety and security standards. The role requires English fluency, proficiency with the property management system, accurate handling of guest data, and the ability to resolve guest issues