Guest Experience Front Desk Agent — Flexible Shifts & Perks

Kaizen Lab Inc.; Clearwater (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms

Opportunities for advancement

Professional development opportunities

Positive work environment

Job summary

Kaizen Lab Inc. in Clearwater, Florida is seeking a Front Desk Agent to join our team. The candidate will manage reservations, check guests in and out, and assist with requests during their stay. Previous experience is preferred, along with strong customer service skills.

We offer competitive salaries and employee discounts, along with professional development opportunities and a supportive work environment. Flexibility to work various shifts is required.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties as necessary.

Skills

Customer service skills

Communication skills

Multitasking ability

Proficiency with computer systems

Interpersonal skills

Tools

Microsoft Office

Reservation management systems

Job description

Kaizen Lab Inc. in Clearwater, Florida is seeking a Front Desk Agent to join our team. The candidate will manage reservations, check guests in and out, and assist with requests during their stay. Previous experience is preferred, along with strong customer service skills.

We offer competitive salaries and employee discounts, along with professional development opportunities and a supportive work environment. Flexibility to work various shifts is required.