Guest Experience Specialist

ESA Management, LLC; Lexington Park (MD); On-site; USD 12,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments in accordance with company guidelines. The role emphasizes a welcoming, efficient front desk presence and accurate daily paperwork.

The GSR will handle reservations, registrations, and departures while maintaining organized work areas and upholding safety and security standards. Strong English communication and basic math are essential for success.

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Ability to understand and communicate in English proficiently.
• Proficient operation of a property management system.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payments per company guidelines.
• Complete front desk daily paperwork and ensure safety and security procedures are followed.
• Resolve guest requests and issues through Make it Right process with courtesy and respect.
• Process reservations, registrations, payments, and departures accurately.
• Maintain cash, credit card, and city ledger accounts and perform timely balance reconciliations.

Skills

English proficiency

PMS operation

Safety procedures

Reporting

Basic math

Judgment & decision making

Guest issue resolution

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments in accordance with company guidelines. The role emphasizes a welcoming, efficient front desk presence and accurate daily paperwork.

The GSR will handle reservations, registrations, and departures while maintaining organized work areas and upholding safety and security standards. Strong English communication and basic math are essential for success.